> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.komo.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Logging in and account access

> Troubleshooting login, invite links, Google SSO account linking, workspace seat limits, and password resets for the Komo portal.

Common issues logging into the Komo admin portal — invite links, Google SSO, seat limits, and password resets — and how to resolve them.

## Invite and activation

<AccordionGroup>
  <Accordion title="My invite link says &#x22;Something went wrong&#x22; when I try to activate my account">
    Occasionally an invite email points at an activation flow that fails to complete on the first click. The interim fix while the underlying issue is resolved:

    1. Contact [support@komo.tech](mailto:support@komo.tech) and mention the failing invite. Support can set a temporary password on your account.
    2. Once support confirms, go to the [portal login page](https://app.us1.komo.cloud/portal/auth/login) (or the AU region equivalent), click **Forgot password?**, and complete the reset flow using the email address on your invite.
    3. Sign in with your new password.

    From there you can add Google or Microsoft as a login method from **My profile → Add connections**.
  </Accordion>

  <Accordion title="The Google button says &#x22;Account not linked&#x22; when I try to sign in">
    This happens when your Komo account was created via **email + password** — typically by accepting an invite with the "Sign in with password" option — and you later try to sign in with Google. The two identities are not automatically linked, so Google login refuses.

    To fix:

    1. Sign in with **email and password** as usual. (Reset the password first if you do not have it.)
    2. Once signed in, open **My profile** in the admin portal.
    3. In the **Add connections** section, click **Connect** next to Google (or Microsoft) and complete the OAuth flow.
    4. From now on, either sign-in method will work.

    <Tip>
      When accepting a Komo invite for the first time, click **Sign in with Google** on the invite acceptance screen rather than setting a password. This creates the account with Google already linked, so you do not have to link it afterwards.
    </Tip>
  </Accordion>

  <Accordion title="I forgot my password">
    Go to the [portal login page](https://app.us1.komo.cloud/portal/auth/login) and click **Forgot password?** — Komo will email you a reset link. If the email does not arrive within a few minutes, check spam and confirm you are using the email address associated with your Komo account.

    <Warning>
      **Never send your Komo password over email, chat, or Slack.** Komo staff will never ask for it. If someone asks you to email or DM a password, treat it as suspicious.
    </Warning>
  </Accordion>
</AccordionGroup>

## Workspace access

<AccordionGroup>
  <Accordion title="I have been removed from the workspace unexpectedly">
    If you can log in but no longer see a workspace you previously had access to, the most likely cause is a **seat limit** on the workspace subscription. When a workspace is at its seat cap and a new admin is invited, an existing admin can be silently removed to make room.

    A Company Owner can check current seat usage under **Company settings → Billing**. If your seat was removed in error, ask a Company Owner to re-invite you.
  </Accordion>

  <Accordion title="Can we enforce Google (or Microsoft) sign-in only, and disable password login?">
    Yes. A Company Owner can restrict which login methods are allowed for the whole company:

    1. Open **Company settings → Company Members**.
    2. Scroll to the **Allowed Login Types** panel.
    3. Toggle **Email/Password**, **Google**, or **Microsoft** on or off.

    Changes take effect on next sign-in. Any admin who tries a disabled login method will be blocked.

    <Warning>
      Before disabling a login method, make sure every admin on your company has linked at least one of the remaining allowed methods under **My profile → Add connections** — otherwise they will be locked out.
    </Warning>
  </Accordion>

  <Accordion title="Do you support Okta / Auth0 / SAML SSO for the admin portal?">
    The admin portal supports **Google** and **Microsoft** login via OAuth. Okta, Auth0, and generic SAML SSO for the admin portal are not currently available.

    If you need SSO for **end users** (the hub side, not the admin portal), Komo does support OAuth SSO integration with providers like Auth0 and Google via the [OAuth Single Sign On integration](/integrations-automation/tag-management/index). This is a separate product surface to admin login.
  </Accordion>

  <Accordion title="I changed my password but I still can't sign in">
    Two things to check:

    * Confirm you are on the correct data-region login page. Komo has separate portals for **US1** (`app.us1.komo.cloud`) and **AU1** (`app.au1.komo.cloud`). Your account exists in only one region.
    * If your account was originally created via Google SSO, resetting the password may not link a password login until you accept the reset flow all the way through. Try clicking the reset link again and following it end-to-end without opening any other Komo tabs.

    If neither resolves it, contact [support@komo.tech](mailto:support@komo.tech) with the email address on the account.
  </Accordion>
</AccordionGroup>

## Related

* [Add new members to your company](/account-settings/account-management/add-new-members-to-your-company/index) — invite flow and role definitions.
* [Data privacy FAQ](/account-settings/faqs/data-privacy-faq/index) — how account and contact data are handled.