Custom Email Domains

Set up a custom sender name for your emails.

Contents:

• What is it?
• How do I set it up?
• FAQ

 

What is it?

Create a new sender email with your personalised domain to fully brand your emails. Here you can connect your marketing emails to your Komo comms and include a reply-to email to allow users to reach out to.

 

How do I set it up?

• Step 1: Navigate to your Account Settings
• Step 2: Set up a new Domain
• Step 3: Verify your Domain
• Step 4: Add your sender name
• Step 5: Mark the sender domain as Default

 

Step 1: Navigate to your Account Settings

• Head to your Hub then select your icon on the top right of the Komo portal.
• Click on Account Settings followed by Custom sender domains.

 

Step 2: Set up a new Domain

• Click on Set up a new Domain.
• (1) Add the domain you would like to send emails from.

 

Step 3: Verify your Domain

• Head over to your DNS provider and add DKIM and Return-Path DNS records to verify your domain and ensure effective delivery.
• (1) Click on the ... and then select Verify.

 

Step 4: Add your sender name

• Click on Add sender to set up your sender email.
• (1) Here is where you'll enter an internal name.
• (2) Using the drop-down, select the domain you wish to use.
• (3) Enter the email you wish to use before the domain.
• (4) Include a from name that will appear with the email.
• (5) Add a reply to email here for users to email when they receive your comms and have any follow-up questions.

 

Step 5: Mark the sender email as Default

• (1) Click on the ... next to the sender email and then select Mark as default.

 

FAQ

Can I have multiple sender emails?
Yes, you can have different sender emails set up. To select a different sender email when creating a communication, use the Sender info drop-down and select the email you wish to use.

 

Do I need to mark an email as default?

We do highly recommend marking one as default so this sender email will always be used when you set up a communication. This is to avoid using the incorrect email if you have multiple set up.

 

Can I edit already created sender emails?
Yes, if you click on the ... next to the email, you have the option to edit, mark/remove as default or delete.