SMS Sender Name

Want to know how to personalise your SMS sender name? Read on...

One of the options you have with SMS communications is the ability to personalise the SMS sender's name - here's how.


How do I do this?


Step 1: Navigate to your Hub Settings

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  • Go to your Engagement Hub then click on Settings.


Step 2: Edit the SMS Sender Name

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  • (1) Click on the Communications tab.
  • (2) Enter your desired name here.

Note: There is a limit of 11 characters. You may only use letters, numbers and spaces.



One last note: 

At Komo, we pride ourselves on not only the results our clients achieve with us but the service they receive whilst bringing their Hub's to life. 

If you ever have any questions about an upcoming activation, how you can best utilise Komo to get the best possible outcome, or just a general query, please don't hesitate to reach out to your Customer Success Specialist or email us at


We also love your feedback, so please let us know if this article helped you by selecting from the options below. 


Louis Docherty 

Head of Customer Success