Unsubscribe and Opt-out

Send marketing emails using the Komo platform and allow users to unsubscribe and opt-out.

Contents:

• What is it?
• How do I set it up?
• FAQ

 

What is it?

The Komo platform gives you the ability to send out marketing emails to your audience and allow them to unsubscribe and opt-out of receiving these emails.

If you have a season-long predictor and want to send out reminder comms, you can include an unsubscribe group and include the opt-out feature in your emails.

 

How do I set it up?

• Step 1: Navigate to your Account Settings
• Step 2: Create an Unsubscribe group
• Step 3: Add a Marketing email
• Step 4: Attach your unsubscribe group

 

Step 1: Navigate to your Account Settings

• Head to your Hub then select your icon on the top right of the Komo portal.
• Click on Account Settings followed by Emails.
• Navigate to the Unsubscribe Groups block. 

 

Step 2: Create an Unsubscribe group

• Click on Create unsubscribe group.
• (1) Enter the name of the unsubscribe group here.

 

Step 3: Add a Marketing email

• Navigate to your Engagement Hub and enter the settings of the card you want to apply this feature to.
• Click on Data capture, then select communications and once there, click on Add communication.
• (1) Give the communication an internal name
• (2) Select Marketing email under the distribution channel.
• (3) Choose how you would like the email to be sent.

 

Step 4: Attach your unsubscribe group

• (1) Select the unsubscribe group you want to attach to the comms.
• (2) Using the clipboard icon, copy and paste the unsubscribe URL in the email body.

 

 

FAQ

Can I see how many people unsubscribe?
Yes, you can view how many users have opted out under the Account Settings.

 

Are users able to see the name of the unsubscribe group?
Users can see the name you input as the unsubscribe group when they click on the URL. Ensure the name is labelled correctly.