User Accounts

Make it quick and easy for users to enter multiple competitions.


What is it?

User accounts allow customers to save their login information on your Hub. This means they do not need to re-enter the same information every time they enter a competition or Live Trivia.

Through user accounts, customers will have a greater chance of engaging in current and future gamification content and can lead to increased engagement and competition entries. 

How do I set it up?

Step 1: Navigate to your Hub Settings

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  • Go to your Engagement Hub then click on Settings.


Step 2: Configure your User Accounts settings

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  • (1) Click the Hub tab and scroll to find End user accounts.
  • (2) Toggle on user accounts to enable the feature.

Note: By enabling user accounts the competition entry process is streamlined, increasing overall engagement and improving user experience. 

  • (3) Here you can edit the forms and screens for creating user accounts.

  • (A) Set up the initial sign up screens.

    • Here you will set up the sign up form.
    • (a) Upload your logo here.
    • (b) Alter the colour of the sign in button. Changing this will also change (h) the cancel button.
    • (c) + (d) Here you have the option to change the copy of the sign up form.
    • (e) These are the initial fields required when signing up. You can add other fields by (f) clicking on the plus icon.
    • (g) Scrolling down, you can alter the colour of the call-to-action bar.

    • Next, you can edit the sign up email.
    • (a) Add a sender name.
    • (b) Input a reply-to email here.
    • (c) Edit the subject line.
    • (d) You can alter the email that is sent once a user signs up.
      Note: Do not remove the Code:  as this is what users need to receive to activate their account on the portal.
  • (B) Add a validation rule to the sign up form.

    • (a) If you have reference table files uploaded, you can attach these to the sign up form.
  • (C) Here you can edit the sign in screens.

    • (a) + (b) You can edit the copy of the sign in form.

    • (a) On the sign in confirmation message, you can really personalise the experience by adding the recall form fields to the message.
  • (D) You can alter the messages seen in each Data capture setting screen.
  • (E) Alter the screens for password recoveries.

    • (a) + (b) Edit the messages that appear on the password recovery form.

    • Here you can edit the password recovery email.
    • (a) Add a sender name.
    • (b) Input a reply-to email here.
    • (c) Edit the subject line.
    • (d) You can alter the email and colour of the reset password button.
      Note: Do not remove the button's URL as this is what users need to receive to reset their password.


Step 3: Test the feature

  • Head to the live site and test through your screens as if you were an end user to ensure every screen is set up correctly.


One last note: 

At Komo, we pride ourselves on not only the results our clients achieve with us but the service they receive whilst bringing their Hub's to life. 

If you ever have any questions about an upcoming activation, how you can best utilise Komo to get the best possible outcome, or just a general query, please don't hesitate to reach out to your Customer Success Specialist or email us at


We also love your feedback, so please let us know if this article helped you by selecting from the options below. 


Louis Docherty 

Head of Customer Success