The Komo Knowledge Base

Building Your First Hub

Getting Started

Hub Settings

Set up your default settings and save time later on!

As you begin your Hub-building journey, your Hub settings are a great place to start. These default settings will save you time and energy in the long run and set you up for success from the start!

Create your First Hub

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Navigate to your company homepage and create your first Hub!

Note: This is just an internal name and can be changed later.

Hub Settings

Head to the Settings tab of your Hub. You'll first land on the overall Hub settings tab. This group of settings will allow you to:

(1) Edit the Internal Name of the Hub you have just created.
(2) Select the font for the text on your Hub to display in. You can read more about setting this up here.
(3) Upload custom fonts. This will allow you to use your own brand's font instead of one of the fonts we have provided for you. You can read more about setting this up here.
(4) Add a custom Hub entry condition screen. As an example, some of our customers use this to ensure users are over 18 before they're granted entry to their Hub. This will appear as soon as a user tries to access your Hub and content. Click here to learn more.
(5) Enable real-time content updates, which will update content on your Hub and alert your users of this new content in real-time with a 'new content available' notification.
(6) Set your draft preview password, allowing your internal team or clients to view your completed Hub as a draft without using an open URL that could be accessed by your consumers before you're ready. We provide a pre-generated one for you, but you can always change it!

Note: Some features above are only available on selected plans and tiers.

User Settings

Head to the Users tab of your Hub Settings. This group of settings will allow you to:

(1) Enable the User Accounts feature, allowing your audience to create an account within your Hub, making it easier to enter multiple competitions quickly without having to repeatedly enter their details. Click here to learn more about this.

Note: Accounts is only available on selected plans and tiers.

(2) Enable Contacts, allowing you to assign achievements to certain users based on their activity within your hub. Contacts also support Profiles, allowing users to identify themselves with an avatar while they engage with the games across your hub. You can read more about setting up these features here.

Note: Contacts must be enabled in order for Profiles [A] and Badges [B] to be configured. This enables the platform to assign Badges to certain contacts. You can read more about setting up these features here.

Site Domain

Head to the Domain tab of your Hub Settings. This group of settings will allow you to:

(1) Whitelabel if you wish to purchase a new URL for your Hub (e.g. ACME.com). This is where you can configure this. Click here to learn more about this.
(2) Set or edit the .komo.site domain name.

Note: White labelling is only available on selected plans and tiers.

Data Capture Settings

Head to the Data Capture tab of your Hub Settings. This group of settings will allow you to:

(1) Create the Default Form that will be added to any Data Capture you create after this point. Click here to learn more about this.

We highly recommend setting up your Default Form prior to building content cards - it will save you a lot of time in the long run!

(2) Configure your reference table validation [optional]. You can learn more about this here.

Terms and Conditions

Head to the Terms tab of your Hub Settings. This group of settings will allow you to:

(1) Upload your terms and conditions to the Hub and hyperlink these terms to your competitions. Click here to learn more about this.

Note: The templates link in the top right-hand corner of this modal will take you to our T&Cs templates for each Card.

SEM/SEO Settings

Head to the SEO/SEM tab of your Hub Settings. This group of settings will allow you to:

(1) Set whether you would like your Hub to be visible in search engine results.

(2) Configure the title of your site as it will be shown in a user's browser tab.
(3) Set up your SEO description.
(4) Set the image that will be shown when your Hub is shared.
(5) Set the icon that will be shown next to your Hub name in your browsers tab.

GDPR Settings

Head to the GDPR tab of your Hub Settings. This group of settings will allow you to:

(1) Enable and configure your Cookie Consent banners.

Once enabled, click the Edit Cookie Consent Banner button and follow the steps below:

(A) To edit the copy of the banner, click on the text input modal.
(B) Here you can edit the background and text colours of your banner.
(C) Here you can edit the text and background colours of the CTAs.

Integrations

Head to the Integrations tab of your Hub Settings. This group of settings will allow you to:

Connect your Google Tag Manager, Webhooks, Slack, Zaps, external CRM, and other external software to the Komo ecosystem. Click here to learn more about integrations and webhooks.

Note: Some of these integrations are only available on certain plans. Please reach out to your Customer Success Specialist to see if you're eligible.

Once you've got all your Settings ready it's time to start building your Engagement Hub!

Head back to the Editor tab, look for the Add Content button and start playing around with the ever-growing list of Komo content cards and begin engaging your community!

One last note:

At Komo, we pride ourselves on not only the results our clients achieve with us but the service they receive whilst bringing their Hub's to life.

If you ever have any questions about an upcoming activation, how you can best utilise Komo to get the best possible outcome, or just a general query, please don't hesitate to reach out to your Customer Success Specialist or email us at support@komo.tech

We also love your feedback, so please let us know if this article helped you by selecting from the options below.

Louis Docherty

Head of Customer Success