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TL;DR

Any data you collect on the Komo Engagement OS is owned by you, not Komo - we do not place any rights or claims on your data. We do everything within our power to keep your data safe and secure at all times.

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Data Ownership and Access

Any data captured on the Komo Engagement OS is owned by you, not Komo. We do not place any rights on the data other than what is required to deliver the service.
Komo staff can access your data, but only to provide support.
Yes, but only with trusted third parties and only where required to provide the services covered under the Terms of Service.
In order to provide, improve, protect, and promote our services, Komo shares your personal information with trusted third parties. Trusted third parties are companies or individuals that Komo engages to provide, improve, protect, and promote Komo services. For example, trusted third parties may access your information to provide data storage services, IT services, or customer support services, but will only do so to perform tasks on Komo’s behalf. Komo remains responsible for the handling of your information per our instructions.Trusted third parties include:
  • Google LLC
  • Dropbox Inc.
  • HubSpot
  • DataDog
  • Microsoft Corporation
  • Stripe Inc.

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Policies

Our Privacy Policy can be found here: https://www.komo.digital/privacy-policy
Yes, we have several policies covering physical access and control of data and IT systems. This includes the following policies: IT Asset Register, IT Asset Decommissioning Policy, Physical Data Policy, and Technology Equipment Agreement.
Yes, when starting, all Komo staff are required to commit to an NDA to ensure no customer data is ever shared or exposed to any other party other than the service providers required to deliver the service.

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Security

Yes, Komo engages third-party security experts to conduct penetration tests against our software. In addition to this, we also have our code reviewed and conduct gray box testing.
Yes, we use cookies for the following purposes:
  • Remember users when returning to the Engagement Hub
  • Remember users, if they create an account so they don’t have to re-enter their information when entering competitions
  • Remember where a user got up to in a given game
  • Remember when a user has consented to a data and privacy consent form

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Laws

Yes, we are compliant with EU GDPR laws.
Yes, we are compliant with the California Consumer Protection Act (CCPA) law.
Yes, Komo is happy to sign a DPA - please send any agreements through to [email protected] for review.
Please email [email protected]

Need Help

Got questions about this feature or any Komo product?