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What is it?

If a user has incorrectly filled out a Data capture form for a competition, you have the ability to edit and update an entrant’s details. Once you have updated an entrant’s details, you are able to resend any communications associated with the entry to the updated information.

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How do I do this?

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Step 1: Select the relevant competition card

Edit Entrant Details and Resend Communications: step 2 — Step 1: Select the relevant competition card
  • Head to your Engagement Hub and then the card you wish to edit a user’s details.
  • Click on the Settings cog.
  • (1) Select Entries (this is occasionally listed under the Data Capture dropdown).

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Step 2: Edit an entrant’s details

Edit Entrant Details and Resend Communications: step 2 — Step 2: Edit an entrant's details
  • Find the entrant with the incorrect details.
  • (1) Click the … icon next to the entry.
  • (2) Select Edit data to update the user’s information.
    Edit Entrant Details and Resend Communications: option a — Step 2: Edit an entrant's details
    The information you can edit here will correspond to your Data capture form.
    • (A) Here you can edit an entrant’s email.
    • (B) Here you can edit an entrant’s first name.
    • (C) You can edit an entrant’s last name.
    • (D) Here you can edit an entrant’s mobile.
    • (E) You can adjust any opt-ins.
    • (F) Click Update. You will then get a pop-up requesting to view and resend any associated communications to this user. Edit Entrant Details and Resend Communications: option b — Step 2: Edit an entrant's details
      • (a) Select Review communications Edit Entrant Details and Resend Communications: option d — Step 2: Edit an entrant's details
        • (I) Select the communication you wish to resend.
        • (II) Click Resend.

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Step 3: Resend communications

Edit Entrant Details and Resend Communications: step 3 — Step 3: Resend communications
  • If you wish to just resend communications to an entrant,
  • (1) Click on the … icon next to the entry.
  • (2) Select Resend communications.
    Edit Entrant Details and Resend Communications: option a — Step 3: Resend communications
    • You can select the communications that are associated with the entry.
    • (A) Select the communication you wish to resend then click (B) Resend.

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FAQ

What details can I edit in this process? It is possible to edit all user inputs that were presented to them at the time of data capture. Examples of inputs include but are not limited to: First name, last name, mobile number, email address, etc. If I update an entrant’s details, will this impact my excel export? Yes, when you change an entrant’s information, it will update in the card and in the CSV file when you export all the data for the competition. Can I send more than one type of communication to the user? You can only re-send communications that have been previously sent to this user. Can I do this for all competitions? You can do this with any competition that has a Data capture form attached. However, you are unable to change any entrant details for the Live Trivia Card.