Before the day
- Test each card on a phone over mobile data, not venue Wi-Fi.
- Scan the Hub QR code from print and screen artwork, and make sure it opens the right page.
- Check every card is published or scheduled for the right times, in the right time zone.
- Check data capture close times, prizes and communications.
- Brief the MC, and lock in MC calls and screen slots in the run sheet.
- Send the Live Data Feed links to the venue AV team and test them on the big screen.
Gates open: first 15–30 minutes
- Scan the QR yourself and complete the card end to end.
- Check entries are coming in: the card’s Data capture > Entries tab, or User Uploads > Pending for UGC Upload cards.
- Still at zero? Check the QR is on screen and the card is live, then push an MC call. Escalate to Komo support if the card isn’t working.
During the event
- Send everyone to the one Hub QR, and let scheduled cards change what’s live.
- Re-check entries after each MC call or screen slot.
- Moderate UGC uploads as they arrive, so approved content is ready to show.